Refrigerator
Karma and Mexican Business
__________________________________________________________________________________________________________________________________________________________________
Back in March, the first day I moved
into my wee casita, a noise, like a 747 on the runway awaiting clearance for
take-off, startled me into combat position. (It ain’t pretty.) Once my heart
quit pounding in my ears, I realized the racket came from my refrigerator.
Three days later I began accompanying the noise with pilot to control tower
“conversation”. Another three days and the sound was background noise, like
cars on the highway, ignored.
Something is wrong. The fan rattles? The motor is on its last
legs? I don’t know. I consider buying a new one but delay action. My food stays
cold and fresh.
A month ago, Leo asked, “Would you like to sell your noisy
refrigerator and buy a new one?”
“Why?”
“My cousin Eddie just got married and he and Anna don’t have
a refrigerator.”
“Maybe. What do you think my refrigerator is worth?”
Leo hemmed and hawed, wanting me to give a price. I refused.
Finally he said, “$1500 pesos.”
“No, I said. Too much. I don’t know if this fridge will run
for five days or five years. How about $1,000?” Reverse bartering. We sealed
the deal.
At the local mubleria where I had purchased my bed and my
stove, on a Wednesday, I bought a refrigerator. Delivery on Friday. I followed
directions: let the gases settle for twelve hours, then plug it in. Sounded
strange but what do I know?
I was busy. I plugged in the new fridge late Saturday. I’d
moved my old fridge, filled with food, to the outdoor kitchen, so no hurry.
Sunday morning I began to transfer my food.
Oops! Opened the freezer door and felt hot air. Opened the
fridge. Decidedly warm. The “frost-free” aspect certainly worked overtime! But
no refrigeration. Maybe I could use it as a stove in winter.
Business is different here. Working with both Leo and Josue,
because of my language deficiencies, we contacted the store. “Refrigerator
doesn’t work.” “Not our problem. Call Mexico City.” There is a process. Mexico
City to Guadalajara to a company repairman. I don’t want a deficient model
repaired; I want an exchange. Doesn’t matter. Follow the process. He’ll be
there manana.
The man didn’t show. More calls. Reschedule. A week later,
the repairman came in, plugged the machine in, wriggled his hand inside the
freezer compartment. Warm air. Called his supervisor. Josue was translator that
day. The repairman didn’t acknowledge me. I was wall paper. He explained the
next step in the process to Josue. Supervisor had okay-ed an exchange. Repairman
would email a report. Order would go out for exchange. No problem.
Ha! On Friday, delivery day, no truck appeared. Called the
store. Shrug. Start entire process over from Step One. Many phone calls.
Week Two Plus: Repairman said, “I’ll email exchange approval form.
You print. Take it to the store.” Leo delivered form.
Moving into Week
Three. Still no refrigerator. Store response: Shrug. Not our problem. Both Leo
and Josue got ornery for me. “Firm words”. Fortunately, not easily
translatable.
Meanwhile, my patience wore thin. I don’t have a new refrigerator.
Eddie, remember Eddie the newlywed, doesn’t have any refrigerator? I’m ready to
remove the doors on the $5300 pesos fridge, paint Mexican designs around the
body and make a garden planter. (That is the least offensive of my creative
ideas.)
Then I got it. Karma. Refrigerator Karma. Back around 1990 we
bought a house in Poulsbo, Washington. No fridge. We charged a new one at a
mall store and in order to save delivery fees, my husband and my son loaded the
refrigerator in the back of the pick-up. It’s a short drive. They didn’t tie it
down. Going down the freeway, the refrigerator, which even then cost more than
$5300 pesos, bounced out of the back of the truck and landed upright in the
middle of the highway, still on the attached pallet.
We removed strapping tape and cardboard, lifted it from the
pallet. Yep, large scrape and dent. We called the store to repair it. Here is
where my story gets confusing. Evidently, the men from the store thought the
refrigerator had been damaged in shipping. Evidently, nobody corrected their
assumption. They delivered a replacement, post haste.
Interestingly, we never were billed for the refrigerator,
which we had charged at the store. Time passed and we, I confess, sort of
“forgot”. Well, it was easy to forget. Easy but not honest.
Today, three weeks from purchase, my newly replaced
refrigerator, delivered last night, is filled and silently keeping my food
cold.
I think I just paid my “Refrigerator Karma Debt”.
Sondra
Ashton
HDN: Looking
out my back door
October 27,
2016
__________________________________________________________________________________________________________________________________________________________________